Frequently asked questions

We appreciate your understanding regarding our policy on returns and refunds. All proceeds from our jewelry sets are dedicated to a cause close to our hearts—supporting military war amputees with prosthetics and rehabilitation. Specifically, every dollar you spend goes directly to our partner 503(c) non-profit organization, which is devoted to these important efforts. Because of this unique model, we unfortunately cannot offer returns or refunds. Your purchase directly contributes to enhancing the lives of those who have served, and we deeply value your support and commitment to this cause.

We strive to ensure that every jewelry set meets high-quality standards and reaches you in perfect condition. If your item arrives damaged or if there are any issues with the product, please contact us immediately. While we cannot process returns or refunds, we are committed to addressing any concerns you may have and will work with you to find a satisfactory resolution whenever possible.

We’re grateful for any support you’re able to offer. In addition to purchasing our jewelry, you can support the 503(c) non-profit directly through donations or by participating in other fundraising activities they organize. Every bit helps in making a difference in the lives of military war amputees. For more information on how to get involved, please visit the non-profit’s website at https://www.newwahoo.com/ or contact them directly.